Home > Tips and Tricks > Windows 7 Remote Desktop Connection Save Credentials not working

Windows 7 Remote Desktop Connection Save Credentials not working

Trying to connect from Windows 7 to a Remote Windows 2008 Server via Remote Desktop Connection

I always used to be asked for credentials during logon – even though i saved my credentials

This error would creep up

Your system administrator does not allow the use of saved credentials to logon to the remote computer 
computername/ipadress because its identity is not fully verified. Please enter new credentials.
The logon attempt failed

There is no-trust-relationship when connecting 2 computers from different domains. Windows uses NTLM in this case and the default domain machine policy does not allow use of saved credentials.

To Do:

  • On your local machine Open Windows command prompt type: gpedit.msc -> Press Enter -> a new window will popout
  • Go to Local Computer Policy –> Computer Configuration –> Administrative Templates –> System –> Credentials Delegation
  • Double Click on “Allow Delegating Saved Credentials with NTLM-only Server Authentication
  • By default it will be “not configured”
  • You will see radio buttons -> Enable the policy
  • Click the “Show” button in the options window below and enter the value “TERMSRV/*”  (without quotes) into the list.
  • Click Apply button
  • Do the same thing for the following policies:
          Allow Delegating Saved Credentials
          Allow Delegating Default Credentials with NTLM-only Server Authentication
          Allow Delegating Default Credentials 
  • Close all windows
  • Open a command prompt and use “gpupdate /force” command to apply the policy directly
You must now be able to log in with the saved credentials
Categories: Tips and Tricks
  1. ND
    January 18, 2012 at 6:25 PM

    Quite helpful information… something I am looking for.
    However, I have two questions
    1) Where do we have to update group policies – on server or on local machine? I believe its on server.. but not sure..
    2) What exactly should we give in server name – you have written “TEMPSRV/*”.. but not sure what should it be.

    • January 18, 2012 at 7:40 PM

      You have to do it on your own local machine

      its TERMSRV/* – just type TERMSRV/* in the list (without quotes)

    • darkthread
      May 21, 2013 at 3:17 AM

      Thanks for sharing.
      In my case, only “Allow Delegating Saved Credentials with NTLM-only Server Authentication” is modified and it works.

  2. Vimal
    January 21, 2012 at 5:19 PM

    I have tried all of the aboe still I can not connect to my remote PC. My question what paasword I should enter during credential log in?
    Can i create new paasword?

  3. January 22, 2012 at 4:48 PM

    To do a remote connection, the first thing you need is an account and a password to log into the remote system – do you have that information?

    if not please ask your system administrator to create an account on the remote server for you and then try to log in using those credentials

  4. May 24, 2012 at 8:38 AM

    Worked for me. Thanks.

  5. Ian
    October 3, 2012 at 1:30 PM

    Worked Perfectly. Thanks

  6. Joel
    November 10, 2012 at 12:21 AM

    Also works on Windows 8. Also, it’s worth noting that (for me at least) even the changes were local, I needed to be able to connect to my work domain before gpupdate would finish successfully.

  7. November 19, 2012 at 4:55 PM

    i did everything in the instruction. still asking password to me.

    • November 19, 2012 at 8:52 PM

      its difficult to troubleshoot your problem unless i know what is the complete set up you have got – i trust that you have followed the tutorials
      also, many users have successfully resolved by doing what is written in the post ( even for Windows 8 )

      so all i can guess is that your system settings have something additional or some restrictions –

      you can try this by doing a fresh install of windows 7 on a box

      sry could not be of much help here

  8. van46@cloak.gli.ph
    December 4, 2012 at 10:50 PM

    Great Article – thank you very much Naveen.

  9. thiyagarajan
    March 4, 2013 at 3:50 AM

    it is working…thanks

  10. Carol
    April 11, 2013 at 5:53 AM

    Thanks for the post. This has worked on all servers except Windows server 2003. Is there perhaps any other settings to connect to these servers?

    • April 11, 2013 at 1:07 PM

      Sry Carol – dont know about any specific settings for 2003

  11. Nanda
    April 29, 2013 at 5:33 PM

    Great. Thanks It worked for me.

  12. JC
    June 4, 2013 at 5:18 AM

    Awesome Naveen. Works like a charm. Thanks for the helpful post 😀

  13. Hari
    July 1, 2013 at 4:36 PM

    Thanks for the info. FIrst it did not work for me. I had entered a space in ‘TERMSRV /*’ – removing the space made it work.

    • Hari
      July 1, 2013 at 4:45 PM

      Also, you can enter just ‘*’ instead of ‘TERMSRV/*’ – easier to type and takes care of all programs

  14. Fiona
    August 16, 2013 at 4:49 AM

    Just wondering … can this be applied to the computers via group policy on the server?

  15. Bob
    September 16, 2013 at 10:43 AM

    Naveen –
    This fixed my problem. Great instructions.

  16. Rauf Mammadov
    December 10, 2013 at 7:42 AM

    Thanks! it worked!

  17. April 3, 2014 at 7:12 AM

    Reblogged this on Sorin Dolha's Blog and commented:

  18. Gary
    May 8, 2014 at 5:58 PM

    Perfect! Worked like a charm. Thanks for taking the time to post

  19. rubytuesdaydono
    September 15, 2015 at 7:44 PM

    if i had a nickel for every time i’ve needed this in the past … thank you so much for sharing!

  20. M. Rahim
    October 22, 2015 at 6:17 AM

    Thank you…..its work perfectly….

  21. Vaqar Hasan
    December 5, 2015 at 11:47 AM

    Thanks worked for me as well on Windows 8 (64bit)

  1. January 19, 2016 at 5:14 PM

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